Glossary
What is a digital concierge?
A digital concierge is technology that helps hotel guests with information, recommendations, and routine requests through digital channels such as web chat, messaging, or in-room interfaces.
Why it matters
The category is broad: some products are enriched FAQ layers; others approach real actions. Always ask what the system can write to your HMS — and whether guests must confirm first.
How NISKA uses this term
NISKA positions Agentic Concierge above a typical digital concierge: confirm-gated actions, full lifecycle coverage, and staff Take over / Release.