Refund & Cancellation Policy

NISKA is a B2B software platform. Fees are typically charged on a subscription, usage, or contracted basis as set out in your order form, invoice, or master agreement. Where a signed commercial agreement conflicts with this page, that agreement controls.

Paid plans renew automatically for the same term unless cancelled in accordance with this policy or your contract. Taxes, payment-processor fees, and one-time professional services (implementation, training, custom work) are billed as stated on your order and are generally non-refundable once delivered or commenced.

You may cancel a subscription by notifying accounts@niskagroup.com or through your account admin controls where available. Cancellation takes effect at the end of the current paid term unless your agreement provides otherwise. You retain access through the end of the paid period; we do not provide prorated credits for unused time on standard monthly or annual plans unless required by law or your contract.

Except where required by applicable law or expressly stated in your order: (a) subscription fees already paid for the current term are non-refundable; (b) unused seats or unused capacity within a term are non-refundable; and (c) downgrades apply from the next renewal. If NISKA permanently discontinues a paid product you actively use without a reasonably comparable replacement, we may issue a prorated refund for the unused portion of prepaid fees.

We may, at our sole discretion, approve a goodwill refund or credit for billing errors, duplicate charges, or documented service failures materially attributable to NISKA. Chargebacks initiated without first contacting us may result in suspension of accounts pending resolution.

Email accounts@niskagroup.com with your company name, account email, invoice or order number, and reason for the request. We aim to respond within five business days. Approved refunds are returned to the original payment method within 5–15 business days, depending on your bank or card network.

Billing and refund requests: accounts@niskagroup.com. Legal questions about this policy: legal@niskagroup.com. We may update this policy from time to time; the “Last updated” date above reflects the latest revision.