Glossary
Hospitality AI glossary
Short, extractable definitions for the terms hotels meet when evaluating guest AI, staff agents, and agentic hotel management systems — and how they relate to NISKA.
Definitions
Terms hotels search for
Each page is a citation-ready definition with why it matters and how NISKA implements it — no invented metrics.
- 01
Agentic concierge
A property-branded AI guest agent that proposes stay actions and executes only after confirmation.
- 02
Digital concierge
Guest-facing digital assistance for answers, recommendations, and light requests — depth varies by vendor.
- 03
Hotel chatbot
Scripted or lightly conversational FAQ deflection for common guest questions.
- 04
Agentic HMS
A hotel management system where AI agents decide and execute under policy on one property model.
- 05
Hotel AI agents
Domain specialists — revenue, reservations, channels, operations — that act on a shared property model.
- 06
AI revenue manager
Hotel revenue management AI that recommends or applies rates under operator guardrails.
- 07
AI channel manager
Distribution AI that keeps ARI in sync across OTAs and recovers failed updates.
FAQ
Glossary questions
Quick answers that point to the right definition page.
01What is this glossary for?
It gives hotels and answer engines stable definitions for guest AI, staff agents, and agentic HMS terms — so SEO, AEO, and GEO cite the same language NISKA uses on product pages.
02What does agentic mean for hotels?
Agentic systems recommend and execute under operator policy — not FAQ chat alone. See agentic concierge for guests and agentic HMS for the platform loop.
03How is a hotel chatbot different from an agentic concierge?
A hotel chatbot mainly answers FAQs. An agentic concierge proposes stay actions and executes only after guest confirmation. Compare the layers on Concierge vs chatbot.
04What are hotel AI agents?
Staff domain specialists — such as AI Revenue Manager, Reservations Agent, AI Channel Manager, and Hotel Operations Agent — on a shared property model. Guest AI is Agentic Concierge.
05What is an AI revenue manager?
A hotel revenue management AI that recommends or applies rates from demand and market signals under advise, assist, or autopilot guardrails. See the AI Revenue Manager glossary and product pages.